Dec 1, 2019: Due to the hoiday shipping season, we reserve the right to ship items within 5 business days. For local delivery within Southern Ontario and Quebec, please order by December 15th, 2019 to ensure delivery by Christmas. For all other national and international orders, please order by December 10th, 2019. For overseas customers, please check estimated delivery dates on the checkout page prior to ordering for Christmas delivery.; the deadline for shipping overseas orders in time for Christmas may have already passed. All customers: if you require delivery by Christmas Day, please ensure the shipping method you select reflects this. You may not be able to use our Free Shipping if you require delivery by the 25th, depending on when you order.
Where We Ship From, and To
We ship from Ontario, Canada, and always endeavour to use the most economical, and most environmentally-friendly, approach. We re-use shipping boxes and packs whenever we can in an attempt to keep packaging out of the landfill for at least one more run, and to save you, our valued customer, money. When we’ve run out of shipping boxes to reuse, we use packaging made from recycled materials whenever possible. And we hope you will consider reusing the packaging we’ve sent your products to you in, if it has any life left in it.
FREE SHIPPING to Canada and the U.S.A. on orders $59+ before tax.*
* Does not apply to oversize or very heavy items, such as the Addi Express or Addi Express King knitting machines. Please check the cart before checking out to get an accurate shipping quote for any items that don’t fit into this policy. If you require delivery by Christmas Day, please ensure the shipping method you select reflects this. Free shipping may not be able to get you your order prior to the 25th, depending on when you place your order.
Fulfilled orders will be dropped off at our courier within 3 business days. Should there be any delays in shipping, we will inform you as soon as possible. See below for estimated delivery timeframes, based on your location.
FREE, local pickup
- If you live in the areas near Whitby or Cobourg, Ontario, you are welcome to pick up your order of any amount, for free. Select FREE, local pickup from the shipping options. Then, send us an email with your desired pickup location.
Shipping Sewing & Tatting Needles
We are able to provide lettermail prices on shipping orders that consist of only sewing needles or tatting needles, or lightweight paper products such as tatting pattern booklets, to Canada, the U.S.A. and Internationally. Please note, orders shipped through these methods will not have a tracking number associated with them, and we will not guarantee delivery as a result. If you require tracking or guaranteed delivery, then please choose any other option on the checkout page. Also note, if you have anything in your cart that cannot be shipped via regular lettermail, this option will not be available during the checkout process.
Flat Rate Shipping
We have recently partnered with a new courier service and are now offering the following shipping rates:
We offer the following flat rates for shipments under the 7Kg weight limit:
Delivery estimated within 5-11 business days. Taxes not included. While of course it depends what and how much you order, most orders are likely to weigh under 1Kg. Orders that include heavier items are likely to fit under 3 Kg.
If you order total is less than $40, we offer the following rates to U.S. customers on shipments that weigh under 16OZ (prices are in Canadian Dollars):
Tracking is included, and delivery is within 5-7 business days.
Other Packages & International Orders:
Orders that do not fit into the above specifications for Canada & the U.S.A., as well as international orders, may select appropriate shipping options from Canada Post and Fedex, as will be provided at the shopping cart. Alternatively, please contact us for a shipping quote for any specific items you may be interested – we are able to provide better rates than the default Canada Post and Fedex ones, we just need to know where you are! 🙂
Questions, Concerns & Comments
As always, if you have any questions, comments or concerns about delivery of your order, please contact us at info [at] artisanthropy [dot] ca, and we will be happy to help.